How to Improve Your Customer Service


As I travel around North America for various business opportunities, I find myself encountering all sorts of customer service styles…some good and some very, very bad! It seems that no matter how many consultants and business coaches and in-house customer service trainers teach employees how to provide good service we, the consuming public continue to … Continue reading

UNDERSTANDING DISC


This is the first in a series of newsletters in which we will explain the most common personality survey on the market today. DISC is the foundation of understanding for virtually every human personality type.  The science of DISC is proven and trusted all over the world as the benchmark for all employee behavioural testing. … Continue reading

A New Year’s Wish For Leaders


“Be at war with your vices, at peace with your neighbours, and let every New Year find you a better man or woman.” ~Benjamin Franklin  Oh, if we could all just follow Benjamin Franklin’s advice, what a wonderful world it would be. Why must we all find fault with each other while carrying anger and … Continue reading

Top Ten Ways To Be A Bad Leader – Video


Check out this video on YouTube here: http://youtu.be/hYeuH39U5bw

GENERATION “Y” IS GETTING A BUM RAP!


I am a man in his fifties who spent the majority of his career as a manager of people. During that time I have managed Boomers, Generation “X”, Generation “Y” and even a few Traditionals. (Traditionals are people now in their late sixties to early nineties). Of all the age or generation groups I had the privilege … Continue reading

Ten Ways To Make Your Employees Adore You


Please do not confuse adoration with lovability or even likeability. Effective leaders have a mystique about them that sets them apart from other mortals. They have an ability to garner respect, admiration, reverence, and generally high regard wherever they go. Those are the elements of adoration that we will be dealing with in this article. No … Continue reading

How To Be A Bad Leader


My articles usually focus on how to be a good leader or a better leader. In fact, most leadership articles available on the internet or elsewhere focus on the positive elements of leading. Many leadership writers prefer to write about completely positive things and focus on what leaders should do to be recognized as the … Continue reading

Leadership Can Be An Unpopular Business


Watch this short video on how leaders must make unpopular decisions here: http://motivationalkehl.blogspot.com/2011/08/leadership-can-be-unpopular-business.html Throughout my career in leadership I had to accept this one major truth: I will not always make decisions that will make me universally popular.  When leading, we must always put our followers first; we must always do our best for our … Continue reading

What Is Leadership?


With a title like that you might think I bit off a little more than I can chew. You might be right, but because there are literally thousands of articles, blogs and websites dedicated to discussions of leadership, I wanted to offer a logical definition of it in a thousand words or less. Here goes… … Continue reading

The Value Of Honesty


As children, most of us had parents who tried to convince us that cheaters never prosper and liars will not go to heaven. The theory is of course a great one, but almost every day in the news I hear about business leaders being charged and convicted for a variety of commercial crimes.  Sadly, I … Continue reading

Stop Being Selfish! Find Happiness and True Success…


Click this link to watch a short video about the value of not being selfish: http://motivationalkehl.blogspot.com/2011/07/stop-being-selfish-find-happiness-and.html If you want to get along with more people start thinking about someone other than yourself. If you have problems with relationships it is probably largely to do with your own actions and the fact that you are thinking … Continue reading

How To Deal With Water Cooler Talk


 Water cooler talks are those nasty, backstabbing, grumble sessions that employees like to have from time to time at work. During those discussions negativity takes the lead and gossip rules the day. Nothing good ever comes from it and yet it is a very popular pastime in a lot of workplaces. “I like to refer … Continue reading

What makes a Superstar employee?


Find out here: http://www.ilstv.com/superstar-employees/?utm_source=newsletter&utm_medium=email&utm_campaign=DailyNewsletter    

How To Lead Generation “Y”


The members of the demographic, commonly known as Generation “Y” were born between the years 1981 and 1994, which makes them ages 17 to 30 in year 2011. They are the young up-and-coming leaders of society. There are a lot of them, and since they will soon fill most of the jobs being given up by … Continue reading

Take Your Business Back!


I often hear from managers that employees have more power than their bosses. Studies have shown that the majority of workers in North America do not want to move into a management role. The current trend toward servant leadership and participative management has created a lot of very good results, but in many cases it has … Continue reading

10 Things Great Leaders Do


Click on this link to see a short video on what great leaders do: http://www.ilstv.com/ten-things-great-leaders-do/?utm_source=newsletter&utm_medium=email&utm_campaign=DailyNewsletter

Ego and Success


Winners, losers and survivors exist all around us. The world is full of people who become famous through excellent results alongside those who gain notoriety because of poor performance. Interestingly, mediocrity is much more common than success or failure in most areas of human endeavour. Most people get by, but seldom excel despite the fact … Continue reading

Are You A Servant Leader Or A Leadership Warrior?


I have called upon the leaders of the world to start a LEADERSHIP REVOLUTION. In order to make my dream become a reality, we need to employ some proactive, aggressive action right away. One of the most common terms used for good leadership these days is SERVANT LEADERSHIP. Although I am a proponent of that … Continue reading

Every Revolution Needs A Cause


How to start a Leadership Revolution Before we can begin to create a culture of effective and powerful leadership, we must have a cause that everyone can rally around. Throughout history, every revolution came about as a result of the failure of leaders to understand or empathize with what the people wanted. When it became … Continue reading

Positive Passion Leads To Success


  “Genuine leaders never pursue or expect adulation or “star” status. When they receive it, they accept it graciously and move on to the next challenge. Leadership is not about personal victory. It is about winning through teamwork and positive energy by and for every member of the team.”                         ∞Wayne Kehl∞ My book, “A … Continue reading

Nothing ever gets done without hard work!


Have a listen to this short video about perseverance: http://www.ilstv.com/do-you-have-perseverance/

Success Through People…Surviving Beyond a Down Economy


The key to more with less is with your current employees. Become an open, honest employer with a transparent management plan. Let your people in on what you are doing, where you are going, and where you stand right now. More than ever in the history of North American business, employees want inclusion and a say in how their workplace runs. Give it to them! Stop hanging on to the old ways of doing business and start giving your employees what they want, no matter how difficult letting go of your old principles might be.

A Big Ego is a Terrible Thing to Waste!


People with strong egos like a pat on the back. They need to be acknowledged for their good work. The feeling of satisfaction they derive from praise is like a drug to them…the more they get…the more they want. The more praise they receive, the more likely it is that they will perform at exponentially higher levels. However, if people with big egos are ignored or criticized for their work, they will no longer derive a sense of satisfaction from their work and performance will probably decrease in quality and quantity.

Generation “Y” will soon rule the world


Generation “Y” is just the current crop of kids that will eventually rule the world.

Leadership can be an unpopular business


“Leadership can be an unpopular business. The art of leadership is saying no, not yes. It is very easy to say yes.” Tony Blair (former Prime Minister of the United Kingdom) The above quote from Tony Blair led me to the theme for this week’s edition. Throughout my career in leadership I have had to … Continue reading

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