Has Bad Service Ever Happened To You?


My last blog post was entitled “How To Improve Your Customer Service.” That article spawned a flurry of discussion around what actually constitutes BAD service. As I have a bit of a knack for spotting bad service, I thought it might be fun to give you some real life examples of things that have happened … Continue reading

How to Improve Your Customer Service


As I travel around North America for various business opportunities, I find myself encountering all sorts of customer service styles…some good and some very, very bad! It seems that no matter how many consultants and business coaches and in-house customer service trainers teach employees how to provide good service we, the consuming public continue to … Continue reading

What Makes A Great Sales Organization


During the course of my life, I have been a student, an observer and a practitioner of the fine art of making sales. I have been successful, unsuccessful, frustrated and elated while attempting to create fabulous sales numbers for my companies. Although I do not have all of the answers to sales success, I have … Continue reading

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