If You Want A Better Bottom-Line, Check Your Turnover


As a former vice president of operations for a major multi-national company and now a consultant specializing in leadership, recruitment and team-building, I am always surprised when I come across employers who are willing to accept higher turnover rates as “inevitable”; “acceptable”; or “the norm”. Many executive and management groups seem not to understand that … Continue reading

Bad Customer Service Exposed…


One of the United Kingdom’s top authorities on business practices, The Henley Business School has released a paper which indicates that two-thirds of all customers surveyed believe service levels of retailers and various other service-oriented businesses are at an all time low. The report goes on to say that these firms are arrogant and make … Continue reading

Understanding DISC #4, Communicating with the DISC styles


 In previous issues of “Understanding DISC” we have gone into some depth on the subject of the fundamental DISC styles. You can find the past issues here: http://motivationalkehl.blogspot.ca/. In this issue, we will discuss the best ways to communicate with each of the styles. Here is a brief and simplified recap of the basic DISC … Continue reading

Understanding DISC #3, Blending the DISC Styles


In the last 2 issues of “Understanding DISC” we described the basic elements of DISC: Dominance, Influencing, Steadiness, and Compliance. If you do not have that article available you can find it on our website on this link: https://www.dlionline.ca/news.php?id=28 Now that we understand the basic personality styles, it is time to learn how they blend … Continue reading

A New Year’s Wish For Leaders


“Be at war with your vices, at peace with your neighbours, and let every New Year find you a better man or woman.” ~Benjamin Franklin  Oh, if we could all just follow Benjamin Franklin’s advice, what a wonderful world it would be. Why must we all find fault with each other while carrying anger and … Continue reading

Hey Leaders: “Life Is A Balancing Act”


Do you have some amazingly energetic, hard working, loyal employees who work long hours and never complain?  Do any of your staff members handle additional roles in the community, on non-profit boards, or with service clubs in addition to juggling work and family duties? Do you have some folks working for you who never want … Continue reading

Ten Ways To Make Your Employees Adore You


Find out the best ways to engage your employees in this short video: http://motivationalkehl.blogspot.com/2011/10/ten-ways-to-make-your-employees-adore.html  

I Love My Levi’s And I Will Not Change!


When I was a teenager, I became very attached to Levi’s jeans. Most of my friends wore Levi’s Red Tab jeans and we all thought we looked pretty darned cool! In those days Levi’s were made of heavy, dark blue denim that eventually faded to a very pleasant lighter indigo hue. The pungent odour of the … Continue reading

Top Ten Ways To Be A Bad Leader – Video


Check out this video on YouTube here: http://youtu.be/hYeuH39U5bw

Ten Ways To Make Your Employees Adore You


Please do not confuse adoration with lovability or even likeability. Effective leaders have a mystique about them that sets them apart from other mortals. They have an ability to garner respect, admiration, reverence, and generally high regard wherever they go. Those are the elements of adoration that we will be dealing with in this article. No … Continue reading

How To Be A Bad Leader


My articles usually focus on how to be a good leader or a better leader. In fact, most leadership articles available on the internet or elsewhere focus on the positive elements of leading. Many leadership writers prefer to write about completely positive things and focus on what leaders should do to be recognized as the … Continue reading

Leadership Can Be An Unpopular Business


Watch this short video on how leaders must make unpopular decisions here: http://motivationalkehl.blogspot.com/2011/08/leadership-can-be-unpopular-business.html Throughout my career in leadership I had to accept this one major truth: I will not always make decisions that will make me universally popular.  When leading, we must always put our followers first; we must always do our best for our … Continue reading

What Is Leadership?


With a title like that you might think I bit off a little more than I can chew. You might be right, but because there are literally thousands of articles, blogs and websites dedicated to discussions of leadership, I wanted to offer a logical definition of it in a thousand words or less. Here goes… … Continue reading

The Value Of Honesty


As children, most of us had parents who tried to convince us that cheaters never prosper and liars will not go to heaven. The theory is of course a great one, but almost every day in the news I hear about business leaders being charged and convicted for a variety of commercial crimes.  Sadly, I … Continue reading

How To Deal With Water Cooler Talk


 Water cooler talks are those nasty, backstabbing, grumble sessions that employees like to have from time to time at work. During those discussions negativity takes the lead and gossip rules the day. Nothing good ever comes from it and yet it is a very popular pastime in a lot of workplaces. “I like to refer … Continue reading

What makes a Superstar employee?


Find out here: http://www.ilstv.com/superstar-employees/?utm_source=newsletter&utm_medium=email&utm_campaign=DailyNewsletter    

How To Lead Generation “Y”


The members of the demographic, commonly known as Generation “Y” were born between the years 1981 and 1994, which makes them ages 17 to 30 in year 2011. They are the young up-and-coming leaders of society. There are a lot of them, and since they will soon fill most of the jobs being given up by … Continue reading

Take Your Business Back!


I often hear from managers that employees have more power than their bosses. Studies have shown that the majority of workers in North America do not want to move into a management role. The current trend toward servant leadership and participative management has created a lot of very good results, but in many cases it has … Continue reading

10 Things Great Leaders Do


Click on this link to see a short video on what great leaders do: http://www.ilstv.com/ten-things-great-leaders-do/?utm_source=newsletter&utm_medium=email&utm_campaign=DailyNewsletter

Ego and Success


Winners, losers and survivors exist all around us. The world is full of people who become famous through excellent results alongside those who gain notoriety because of poor performance. Interestingly, mediocrity is much more common than success or failure in most areas of human endeavour. Most people get by, but seldom excel despite the fact … Continue reading

Are You A Servant Leader Or A Leadership Warrior?


I have called upon the leaders of the world to start a LEADERSHIP REVOLUTION. In order to make my dream become a reality, we need to employ some proactive, aggressive action right away. One of the most common terms used for good leadership these days is SERVANT LEADERSHIP. Although I am a proponent of that … Continue reading

Every Revolution Needs A Cause


How to start a Leadership Revolution Before we can begin to create a culture of effective and powerful leadership, we must have a cause that everyone can rally around. Throughout history, every revolution came about as a result of the failure of leaders to understand or empathize with what the people wanted. When it became … Continue reading

Managing Your Time In The Cyber World


There is a lot of talk about time management these days. In fact, in these times when technology is bringing new and better innovations to every person on earth at lightning speed, most people have trouble finding time to do everything that is available to them. Business leaders are always on the lookout for new … Continue reading

Harassment…A Leadership Dilemma


The world of business and industry has improved dramatically for women over the past two decades but we are still hearing a lot about male chauvinism, glass ceilings and gender discrimination. Despite the positive efforts of business leaders, I personally believe that there is a diminished but definite level of unfair and unfounded gender discrimination … Continue reading

Success Through People…Surviving Beyond a Down Economy


The key to more with less is with your current employees. Become an open, honest employer with a transparent management plan. Let your people in on what you are doing, where you are going, and where you stand right now. More than ever in the history of North American business, employees want inclusion and a say in how their workplace runs. Give it to them! Stop hanging on to the old ways of doing business and start giving your employees what they want, no matter how difficult letting go of your old principles might be.

A Big Ego is a Terrible Thing to Waste!


People with strong egos like a pat on the back. They need to be acknowledged for their good work. The feeling of satisfaction they derive from praise is like a drug to them…the more they get…the more they want. The more praise they receive, the more likely it is that they will perform at exponentially higher levels. However, if people with big egos are ignored or criticized for their work, they will no longer derive a sense of satisfaction from their work and performance will probably decrease in quality and quantity.

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