Time Management Factors


Many people complain that they do not have enough time and can never get caught up. I want to share something with you that you might not expect.  “You will never have enough time for everything no matter how hard you try.” BEING BUSY IS A GOOD THING As long as you are in the … Continue reading

Why Is There No Leadership In BC Government?


As a supporter of Liberal Leader, Christy Clark, I am saddened and dismayed to see how ineffective her leadership style is as she deflects and avoids the very real fact that the NDP party can only lose the next election if they forget to file the election papers or perhaps if they get Clint Eastwood … Continue reading

Everyone Can Be Successful;


Like so many folks of my vintage, on the day I reached my sixtieth birthday I began an involuntary self-assessment and reappraisal of my life. This was not a dramatic or religious rebirth; it was not a form of salvation or psychological liberation, and I did not “find myself” or “recreate myself”. Instead, this was … Continue reading

Running in Donald Trump’s Shoes


Famed businessman and entertainment mogul, Donald Trump is loved, hated, praised and reviled concurrently on any given day. He can command respect while attracting derision with almost anything he says or does. He is generally known to be incredibly successful but he has seen his share of financial decline and uncertainty. He is an enigma … Continue reading

Can Anyone Become A Great Leader?


                Please do not assume great leadership is required for success. Almost any organization can become financially successful through the application of excellent financial management principles, good research and development, professional marketing and strategic acquisition of highly qualified employees and managers. That however, is NOT leadership and the people who work in organizations that are not … Continue reading

Good Customer Service? You Can Lead The Charge!


I have spent a good deal of my time lately, observing and writing about the seemingly ever-growing proliferation of bad customer service in North America. I have written about my own specific experiences with bad service; I have reported on Intellectual studies on bad service, and I have made recommendations on how to improve bad … Continue reading

Bad Customer Service Exposed…


One of the United Kingdom’s top authorities on business practices, The Henley Business School has released a paper which indicates that two-thirds of all customers surveyed believe service levels of retailers and various other service-oriented businesses are at an all time low. The report goes on to say that these firms are arrogant and make … Continue reading

Father’s Day Reflections


Another Father’s Day has come and gone and for some it was a grand time filled with celebration and excitement while for others it went by almost unnoticed. No matter how you spent the day, I hope you thought deeply about your relationship with your father. If you are an adult, living away from your … Continue reading

Has Bad Service Ever Happened To You?


My last blog post was entitled “How To Improve Your Customer Service.” That article spawned a flurry of discussion around what actually constitutes BAD service. As I have a bit of a knack for spotting bad service, I thought it might be fun to give you some real life examples of things that have happened … Continue reading

How to Improve Your Customer Service


As I travel around North America for various business opportunities, I find myself encountering all sorts of customer service styles…some good and some very, very bad! It seems that no matter how many consultants and business coaches and in-house customer service trainers teach employees how to provide good service we, the consuming public continue to … Continue reading

Understanding DISC #4, Communicating with the DISC styles


 In previous issues of “Understanding DISC” we have gone into some depth on the subject of the fundamental DISC styles. You can find the past issues here: http://motivationalkehl.blogspot.ca/. In this issue, we will discuss the best ways to communicate with each of the styles. Here is a brief and simplified recap of the basic DISC … Continue reading

Understanding DISC #3, Blending the DISC Styles


In the last 2 issues of “Understanding DISC” we described the basic elements of DISC: Dominance, Influencing, Steadiness, and Compliance. If you do not have that article available you can find it on our website on this link: https://www.dlionline.ca/news.php?id=28 Now that we understand the basic personality styles, it is time to learn how they blend … Continue reading

What Makes A Great Sales Organization


During the course of my life, I have been a student, an observer and a practitioner of the fine art of making sales. I have been successful, unsuccessful, frustrated and elated while attempting to create fabulous sales numbers for my companies. Although I do not have all of the answers to sales success, I have … Continue reading

Do Not Allow Anger to Lead Your Life


Do you ever find yourself justifying your anger or actually believing that angry outbursts serve a useful purpose? Do you ever believe that anger is what makes you special? If you have ever thought that being angry is good thing…think again! Anger should not be allowed to lead you through life. Once while conducting a … Continue reading

Valentine’s Day Is For Lovers…Or Is It?


Saint Valentine’s Day, commonly known as Valentine’s Day, is an annual celebration held on February 14, celebrating love and affection between cherished lovers. The day is named after an early Christian leader and martyr named Saint Valentine, and was established by Pope Galasius I in 496 AD. Now, it is traditionally a day on which devoted … Continue reading

A New Year’s Wish For Leaders


“Be at war with your vices, at peace with your neighbours, and let every New Year find you a better man or woman.” ~Benjamin Franklin  Oh, if we could all just follow Benjamin Franklin’s advice, what a wonderful world it would be. Why must we all find fault with each other while carrying anger and … Continue reading

Can A Woman Be A Great Leader Of Men? VIDEO


Have a look at this YOUTUBE video to find out if a woman can be a great leader of men! http://youtu.be/yKJHDhNcIco Can a woman be a great leader of men? If we are going to have an intelligent discussion about women in leadership positions firstly we must accept that women and men do not, and … Continue reading

Can A Woman Be A Great Leader Of Men?


If we are going to have an intelligent discussion about women in leadership positions firstly we must accept that women and men do not, and should not lead in the same fashion. Women think differently than men and their natural tendencies are driven by different motives than men. In short, women and men are different! … Continue reading

GENERATION “Y” IS GETTING A BUM RAP!


I am a man in his fifties who spent the majority of his career as a manager of people. During that time I have managed Boomers, Generation “X”, Generation “Y” and even a few Traditionals. (Traditionals are people now in their late sixties to early nineties). Of all the age or generation groups I had the privilege … Continue reading

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