How to Improve Your Customer Service


As I travel around North America for various business opportunities, I find myself encountering all sorts of customer service styles…some good and some very, very bad! It seems that no matter how many consultants and business coaches and in-house customer service trainers teach employees how to provide good service we, the consuming public continue to … Continue reading

Understanding DISC #2, Emotions of DISC


In the last issue of “Understanding DISC” we described the basic elements of DISC: Dominance, Influencing, Steadiness, and Compliance. If you do not have that article available you can find it on our website on this link:  https://www.dlionline.ca/news.php?id=28. In this issue, we want to delve further into the attributes of the various elements of DISC.  … Continue reading

Do Not Allow Anger to Lead Your Life


Do you ever find yourself justifying your anger or actually believing that angry outbursts serve a useful purpose? Do you ever believe that anger is what makes you special? If you have ever thought that being angry is good thing…think again! Anger should not be allowed to lead you through life. Once while conducting a … Continue reading

Valentine’s Day Is For Lovers…Or Is It?


Saint Valentine’s Day, commonly known as Valentine’s Day, is an annual celebration held on February 14, celebrating love and affection between cherished lovers. The day is named after an early Christian leader and martyr named Saint Valentine, and was established by Pope Galasius I in 496 AD. Now, it is traditionally a day on which devoted … Continue reading

We Should Honour Christmas All Year Long


 “I will honour Christmas in my heart, and try to keep it all the year.”   ~ Charles Dickens (1812-1870), English author. From, “A Christmas Carol” I was quite taken by this quote from Charles Dickens. This line from “A Christmas Carol” reminds us of the fact that for most people, the true spirit of kindness … Continue reading

Can A Woman Be A Great Leader Of Men?


If we are going to have an intelligent discussion about women in leadership positions firstly we must accept that women and men do not, and should not lead in the same fashion. Women think differently than men and their natural tendencies are driven by different motives than men. In short, women and men are different! … Continue reading

Ten Ways To Make Your Employees Adore You


Find out the best ways to engage your employees in this short video: http://motivationalkehl.blogspot.com/2011/10/ten-ways-to-make-your-employees-adore.html  

Top Ten Ways To Be A Bad Leader – Video


Check out this video on YouTube here: http://youtu.be/hYeuH39U5bw

What Does The Future Hold For Our Aimless Youth?


Generation “Y” has a fundamental belief that they should never settle for second best. They want to start at the top of the pay scale and they believe they should have everything their parents have, almost immediately after they leave home. Because of their liberal and generous upbringings, many young folks make it all the way to high school graduation without ever contemplating the fact that they will ultimately be singularly responsible for their own lives. Imagine the horror of leaving the nest without a mature, functional pair of wings!

How To Be A Bad Leader


My articles usually focus on how to be a good leader or a better leader. In fact, most leadership articles available on the internet or elsewhere focus on the positive elements of leading. Many leadership writers prefer to write about completely positive things and focus on what leaders should do to be recognized as the … Continue reading

It Takes A Hurricane


While watching the drama of Hurricane Irene unfold as she made her way up the east coast of North America, I was impressed by the good humour, co-operation, camaraderie, and overall humanity of the folks who reside in the path of the storm front. The media did a great job of televising scenes of people … Continue reading

How To Overcome The Fear Of Public Speaking


Everyone on earth, except perhaps those who have completely taken leave of their senses, has fears of one kind or another. Fear is as much a part of the human emotional system as joy, anger and love. Many times, our fears add value to our lives because they prevent us from doing dangerous things but … Continue reading

Leadership Can Be An Unpopular Business


Watch this short video on how leaders must make unpopular decisions here: http://motivationalkehl.blogspot.com/2011/08/leadership-can-be-unpopular-business.html Throughout my career in leadership I had to accept this one major truth: I will not always make decisions that will make me universally popular.  When leading, we must always put our followers first; we must always do our best for our … Continue reading

What Is Leadership?


With a title like that you might think I bit off a little more than I can chew. You might be right, but because there are literally thousands of articles, blogs and websites dedicated to discussions of leadership, I wanted to offer a logical definition of it in a thousand words or less. Here goes… … Continue reading

The Value Of Honesty


As children, most of us had parents who tried to convince us that cheaters never prosper and liars will not go to heaven. The theory is of course a great one, but almost every day in the news I hear about business leaders being charged and convicted for a variety of commercial crimes.  Sadly, I … Continue reading

How To Deal With Water Cooler Talk


 Water cooler talks are those nasty, backstabbing, grumble sessions that employees like to have from time to time at work. During those discussions negativity takes the lead and gossip rules the day. Nothing good ever comes from it and yet it is a very popular pastime in a lot of workplaces. “I like to refer … Continue reading

What makes a Superstar employee?


Find out here: http://www.ilstv.com/superstar-employees/?utm_source=newsletter&utm_medium=email&utm_campaign=DailyNewsletter    

How To Lead Generation “Y”


The members of the demographic, commonly known as Generation “Y” were born between the years 1981 and 1994, which makes them ages 17 to 30 in year 2011. They are the young up-and-coming leaders of society. There are a lot of them, and since they will soon fill most of the jobs being given up by … Continue reading

Take Your Business Back!


I often hear from managers that employees have more power than their bosses. Studies have shown that the majority of workers in North America do not want to move into a management role. The current trend toward servant leadership and participative management has created a lot of very good results, but in many cases it has … Continue reading

10 Things Great Leaders Do


Click on this link to see a short video on what great leaders do: http://www.ilstv.com/ten-things-great-leaders-do/?utm_source=newsletter&utm_medium=email&utm_campaign=DailyNewsletter

Ego and Success


Winners, losers and survivors exist all around us. The world is full of people who become famous through excellent results alongside those who gain notoriety because of poor performance. Interestingly, mediocrity is much more common than success or failure in most areas of human endeavour. Most people get by, but seldom excel despite the fact … Continue reading

Are You A Servant Leader Or A Leadership Warrior?


I have called upon the leaders of the world to start a LEADERSHIP REVOLUTION. In order to make my dream become a reality, we need to employ some proactive, aggressive action right away. One of the most common terms used for good leadership these days is SERVANT LEADERSHIP. Although I am a proponent of that … Continue reading

Every Revolution Needs A Cause


How to start a Leadership Revolution Before we can begin to create a culture of effective and powerful leadership, we must have a cause that everyone can rally around. Throughout history, every revolution came about as a result of the failure of leaders to understand or empathize with what the people wanted. When it became … Continue reading

Let’s Start A Leadership Revolution!


I have dedicated the last decade of my life to the proposition that there are no bad employees…just bad leaders. Because my words have fallen on a number of deaf ears in the world of executive boardrooms, I have decided to start a Leadership Revolution. The old, Traditional, Boomer ways of leading will not work … Continue reading

Find Out How Anger Can Harm You


CLICK ON THIS LINK: http://www.ilstv.com/anger/?utm_source=newsletter&utm_medium=email&utm_campaign=DailyNewsletter

The Four Ageements


Check out the Four Agreements Here: http://www.ilstv.com/the-four-agreements-2/

Who Needs Wisdom?


This is my favourite definition of wisdom: “Good sense; the ability to make sensible decisions and judgments based on personal knowledge and experience.”   Note that good sense requires personal knowledge and experience in order to be effective. Wisdom cannot grow and flourish in isolation. When one operates with poor or potentially harmful personal knowledge or … Continue reading

What’s Up With Generation “Y”?


Have a listen to this short video on Generation “Y” http://www.ilstv.com/generation-y/

Social Media Etiquette?


Click here to listen to a short video on social media etiquette:  http://www.ilstv.com/electronic-hit-and-run-2/

All Good Things Must Come To An End


Click for a video on the value of living in the present: http://www.ilstv.com/all-good-things-must-end/

DO YOU KNOW HOW OTHERS SEE YOU?


We all wake up each morning with a personal vision of ourselves. We look in the mirror and see ourselves staring back, with bleery eyes and messy hair. When we see the way we look, we immediately set about improving our appearance. We shower, shave, wash, comb our hair, put on makeup if we are … Continue reading

Positive Passion Leads To Success


  “Genuine leaders never pursue or expect adulation or “star” status. When they receive it, they accept it graciously and move on to the next challenge. Leadership is not about personal victory. It is about winning through teamwork and positive energy by and for every member of the team.”                         ∞Wayne Kehl∞ My book, “A … Continue reading

Nothing ever gets done without hard work!


Have a listen to this short video about perseverance: http://www.ilstv.com/do-you-have-perseverance/

Easter Is For Leaders


Easter is a holiday celebrated each spring in many countries throughout the world. It is essentially a Christian religious celebration based on the scriptures which indicate that Jesus rose from the dead on the third day after his crucifixion. Each year we celebrate the resurrection on Easter Sunday. Interestingly, Easter can be considered a moveable feast … Continue reading

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