How to Improve Your Customer Service


As I travel around North America for various business opportunities, I find myself encountering all sorts of customer service styles…some good and some very, very bad! It seems that no matter how many consultants and business coaches and in-house customer service trainers teach employees how to provide good service we, the consuming public continue to … Continue reading

What Makes A Great Sales Organization


During the course of my life, I have been a student, an observer and a practitioner of the fine art of making sales. I have been successful, unsuccessful, frustrated and elated while attempting to create fabulous sales numbers for my companies. Although I do not have all of the answers to sales success, I have … Continue reading

Understanding DISC #2, Emotions of DISC


In the last issue of “Understanding DISC” we described the basic elements of DISC: Dominance, Influencing, Steadiness, and Compliance. If you do not have that article available you can find it on our website on this link:  https://www.dlionline.ca/news.php?id=28. In this issue, we want to delve further into the attributes of the various elements of DISC.  … Continue reading

Do Not Allow Anger to Lead Your Life


Do you ever find yourself justifying your anger or actually believing that angry outbursts serve a useful purpose? Do you ever believe that anger is what makes you special? If you have ever thought that being angry is good thing…think again! Anger should not be allowed to lead you through life. Once while conducting a … Continue reading

A New Year’s Wish For Leaders


“Be at war with your vices, at peace with your neighbours, and let every New Year find you a better man or woman.” ~Benjamin Franklin  Oh, if we could all just follow Benjamin Franklin’s advice, what a wonderful world it would be. Why must we all find fault with each other while carrying anger and … Continue reading

Hey Leaders: “Life Is A Balancing Act”


Do you have some amazingly energetic, hard working, loyal employees who work long hours and never complain?  Do any of your staff members handle additional roles in the community, on non-profit boards, or with service clubs in addition to juggling work and family duties? Do you have some folks working for you who never want … Continue reading

Can A Woman Be A Great Leader Of Men?


If we are going to have an intelligent discussion about women in leadership positions firstly we must accept that women and men do not, and should not lead in the same fashion. Women think differently than men and their natural tendencies are driven by different motives than men. In short, women and men are different! … Continue reading

Ten Ways To Make Your Employees Adore You


Find out the best ways to engage your employees in this short video: http://motivationalkehl.blogspot.com/2011/10/ten-ways-to-make-your-employees-adore.html  

Top Ten Ways To Be A Bad Leader – Video


Check out this video on YouTube here: http://youtu.be/hYeuH39U5bw

Ten Ways To Make Your Employees Adore You


Please do not confuse adoration with lovability or even likeability. Effective leaders have a mystique about them that sets them apart from other mortals. They have an ability to garner respect, admiration, reverence, and generally high regard wherever they go. Those are the elements of adoration that we will be dealing with in this article. No … Continue reading

How To Be A Bad Leader


My articles usually focus on how to be a good leader or a better leader. In fact, most leadership articles available on the internet or elsewhere focus on the positive elements of leading. Many leadership writers prefer to write about completely positive things and focus on what leaders should do to be recognized as the … Continue reading

How To Overcome The Fear Of Public Speaking


Everyone on earth, except perhaps those who have completely taken leave of their senses, has fears of one kind or another. Fear is as much a part of the human emotional system as joy, anger and love. Many times, our fears add value to our lives because they prevent us from doing dangerous things but … Continue reading

Leadership Can Be An Unpopular Business


Watch this short video on how leaders must make unpopular decisions here: http://motivationalkehl.blogspot.com/2011/08/leadership-can-be-unpopular-business.html Throughout my career in leadership I had to accept this one major truth: I will not always make decisions that will make me universally popular.  When leading, we must always put our followers first; we must always do our best for our … Continue reading

What Is Leadership?


With a title like that you might think I bit off a little more than I can chew. You might be right, but because there are literally thousands of articles, blogs and websites dedicated to discussions of leadership, I wanted to offer a logical definition of it in a thousand words or less. Here goes… … Continue reading

The Value Of Honesty


As children, most of us had parents who tried to convince us that cheaters never prosper and liars will not go to heaven. The theory is of course a great one, but almost every day in the news I hear about business leaders being charged and convicted for a variety of commercial crimes.  Sadly, I … Continue reading

Stop Being Selfish! Find Happiness and True Success…


Click this link to watch a short video about the value of not being selfish: http://motivationalkehl.blogspot.com/2011/07/stop-being-selfish-find-happiness-and.html If you want to get along with more people start thinking about someone other than yourself. If you have problems with relationships it is probably largely to do with your own actions and the fact that you are thinking … Continue reading

How To Deal With Water Cooler Talk


 Water cooler talks are those nasty, backstabbing, grumble sessions that employees like to have from time to time at work. During those discussions negativity takes the lead and gossip rules the day. Nothing good ever comes from it and yet it is a very popular pastime in a lot of workplaces. “I like to refer … Continue reading

What makes a Superstar employee?


Find out here: http://www.ilstv.com/superstar-employees/?utm_source=newsletter&utm_medium=email&utm_campaign=DailyNewsletter    

How To Lead Generation “Y”


The members of the demographic, commonly known as Generation “Y” were born between the years 1981 and 1994, which makes them ages 17 to 30 in year 2011. They are the young up-and-coming leaders of society. There are a lot of them, and since they will soon fill most of the jobs being given up by … Continue reading

Take Your Business Back!


I often hear from managers that employees have more power than their bosses. Studies have shown that the majority of workers in North America do not want to move into a management role. The current trend toward servant leadership and participative management has created a lot of very good results, but in many cases it has … Continue reading

10 Things Great Leaders Do


Click on this link to see a short video on what great leaders do: http://www.ilstv.com/ten-things-great-leaders-do/?utm_source=newsletter&utm_medium=email&utm_campaign=DailyNewsletter

Ego and Success


Winners, losers and survivors exist all around us. The world is full of people who become famous through excellent results alongside those who gain notoriety because of poor performance. Interestingly, mediocrity is much more common than success or failure in most areas of human endeavour. Most people get by, but seldom excel despite the fact … Continue reading

Are You A Servant Leader Or A Leadership Warrior?


I have called upon the leaders of the world to start a LEADERSHIP REVOLUTION. In order to make my dream become a reality, we need to employ some proactive, aggressive action right away. One of the most common terms used for good leadership these days is SERVANT LEADERSHIP. Although I am a proponent of that … Continue reading

Every Revolution Needs A Cause


How to start a Leadership Revolution Before we can begin to create a culture of effective and powerful leadership, we must have a cause that everyone can rally around. Throughout history, every revolution came about as a result of the failure of leaders to understand or empathize with what the people wanted. When it became … Continue reading

Let’s Start A Leadership Revolution!


I have dedicated the last decade of my life to the proposition that there are no bad employees…just bad leaders. Because my words have fallen on a number of deaf ears in the world of executive boardrooms, I have decided to start a Leadership Revolution. The old, Traditional, Boomer ways of leading will not work … Continue reading

Who Needs Wisdom?


This is my favourite definition of wisdom: “Good sense; the ability to make sensible decisions and judgments based on personal knowledge and experience.”   Note that good sense requires personal knowledge and experience in order to be effective. Wisdom cannot grow and flourish in isolation. When one operates with poor or potentially harmful personal knowledge or … Continue reading

What’s Up With Generation “Y”?


Have a listen to this short video on Generation “Y” http://www.ilstv.com/generation-y/

Social Media Etiquette?


Click here to listen to a short video on social media etiquette:  http://www.ilstv.com/electronic-hit-and-run-2/

Managing Your Time In The Cyber World


There is a lot of talk about time management these days. In fact, in these times when technology is bringing new and better innovations to every person on earth at lightning speed, most people have trouble finding time to do everything that is available to them. Business leaders are always on the lookout for new … Continue reading

DO YOU KNOW HOW OTHERS SEE YOU?


We all wake up each morning with a personal vision of ourselves. We look in the mirror and see ourselves staring back, with bleery eyes and messy hair. When we see the way we look, we immediately set about improving our appearance. We shower, shave, wash, comb our hair, put on makeup if we are … Continue reading

Positive Passion Leads To Success


  “Genuine leaders never pursue or expect adulation or “star” status. When they receive it, they accept it graciously and move on to the next challenge. Leadership is not about personal victory. It is about winning through teamwork and positive energy by and for every member of the team.”                         ∞Wayne Kehl∞ My book, “A … Continue reading

Harassment…A Leadership Dilemma


The world of business and industry has improved dramatically for women over the past two decades but we are still hearing a lot about male chauvinism, glass ceilings and gender discrimination. Despite the positive efforts of business leaders, I personally believe that there is a diminished but definite level of unfair and unfounded gender discrimination … Continue reading

The Butterfly Effect


The Butterfly Effect The Butterfly Effect is a scientific theory that essentially says that a small change at one place in a complex system can have large effects elsewhere. Originally part of the Chaos Theory, numerous scientists throughout modern history have concluded that this happens even though these systems are deterministic, meaning that their future … Continue reading

Success Through People…Surviving Beyond a Down Economy


The key to more with less is with your current employees. Become an open, honest employer with a transparent management plan. Let your people in on what you are doing, where you are going, and where you stand right now. More than ever in the history of North American business, employees want inclusion and a say in how their workplace runs. Give it to them! Stop hanging on to the old ways of doing business and start giving your employees what they want, no matter how difficult letting go of your old principles might be.

A Big Ego is a Terrible Thing to Waste!


People with strong egos like a pat on the back. They need to be acknowledged for their good work. The feeling of satisfaction they derive from praise is like a drug to them…the more they get…the more they want. The more praise they receive, the more likely it is that they will perform at exponentially higher levels. However, if people with big egos are ignored or criticized for their work, they will no longer derive a sense of satisfaction from their work and performance will probably decrease in quality and quantity.

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