Has Bad Service Ever Happened To You?


My last blog post was entitled “How To Improve Your Customer Service.” That article spawned a flurry of discussion around what actually constitutes BAD service. As I have a bit of a knack for spotting bad service, I thought it might be fun to give you some real life examples of things that have happened … Continue reading

How to Improve Your Customer Service


As I travel around North America for various business opportunities, I find myself encountering all sorts of customer service styles…some good and some very, very bad! It seems that no matter how many consultants and business coaches and in-house customer service trainers teach employees how to provide good service we, the consuming public continue to … Continue reading

Understanding DISC #3, Blending the DISC Styles


In the last 2 issues of “Understanding DISC” we described the basic elements of DISC: Dominance, Influencing, Steadiness, and Compliance. If you do not have that article available you can find it on our website on this link: https://www.dlionline.ca/news.php?id=28 Now that we understand the basic personality styles, it is time to learn how they blend … Continue reading

Understanding DISC #2, Emotions of DISC


In the last issue of “Understanding DISC” we described the basic elements of DISC: Dominance, Influencing, Steadiness, and Compliance. If you do not have that article available you can find it on our website on this link:  https://www.dlionline.ca/news.php?id=28. In this issue, we want to delve further into the attributes of the various elements of DISC.  … Continue reading

UNDERSTANDING DISC


This is the first in a series of newsletters in which we will explain the most common personality survey on the market today. DISC is the foundation of understanding for virtually every human personality type.  The science of DISC is proven and trusted all over the world as the benchmark for all employee behavioural testing. … Continue reading

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