Good Customer Service? You Can Lead The Charge!


I have spent a good deal of my time lately, observing and writing about the seemingly ever-growing proliferation of bad customer service in North America. I have written about my own specific experiences with bad service; I have reported on Intellectual studies on bad service, and I have made recommendations on how to improve bad … Continue reading

Bad Customer Service Exposed…


One of the United Kingdom’s top authorities on business practices, The Henley Business School has released a paper which indicates that two-thirds of all customers surveyed believe service levels of retailers and various other service-oriented businesses are at an all time low. The report goes on to say that these firms are arrogant and make … Continue reading

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