ATTITUDES FOR SUCCESS


Attitudes are the very essence of an individual’s relative success or failure on a human relationship basis. In most cases, someone with a bad attitude will struggle much harder for success at almost every level than someone with a good attitude. That being the case, we must understand what an attitude is, how it manifests … Continue reading

Bad Customer Service Exposed…


One of the United Kingdom’s top authorities on business practices, The Henley Business School has released a paper which indicates that two-thirds of all customers surveyed believe service levels of retailers and various other service-oriented businesses are at an all time low. The report goes on to say that these firms are arrogant and make … Continue reading

Father’s Day Reflections


Another Father’s Day has come and gone and for some it was a grand time filled with celebration and excitement while for others it went by almost unnoticed. No matter how you spent the day, I hope you thought deeply about your relationship with your father. If you are an adult, living away from your … Continue reading

Has Bad Service Ever Happened To You?


My last blog post was entitled “How To Improve Your Customer Service.” That article spawned a flurry of discussion around what actually constitutes BAD service. As I have a bit of a knack for spotting bad service, I thought it might be fun to give you some real life examples of things that have happened … Continue reading

How to Improve Your Customer Service


As I travel around North America for various business opportunities, I find myself encountering all sorts of customer service styles…some good and some very, very bad! It seems that no matter how many consultants and business coaches and in-house customer service trainers teach employees how to provide good service we, the consuming public continue to … Continue reading

Understanding DISC #2, Emotions of DISC


In the last issue of “Understanding DISC” we described the basic elements of DISC: Dominance, Influencing, Steadiness, and Compliance. If you do not have that article available you can find it on our website on this link:  https://www.dlionline.ca/news.php?id=28. In this issue, we want to delve further into the attributes of the various elements of DISC.  … Continue reading

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