turnover
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If You Want A Better Bottom-Line, Check Your Turnover


As a former vice president of operations for a major multi-national company and now a consultant specializing in leadership, recruitment and team-building, I am always surprised when I come across employers who are willing to accept higher turnover rates as “inevitable”; “acceptable”; or “the norm”. Many executive and management groups seem not to understand that … Continue reading

ATTITUDES FOR SUCCESS


Attitudes are the very essence of an individual’s relative success or failure on a human relationship basis. In most cases, someone with a bad attitude will struggle much harder for success at almost every level than someone with a good attitude. That being the case, we must understand what an attitude is, how it manifests … Continue reading

Workplace Bullying…A Leadership Tragedy


Many studies now indicate that workplace bullying is a very real, all-too-common and incredibly harmful practice in workplaces world-wide.  Here are some shocking statistics: Jacqueline Power of the University of Windsor’s Odette school of business indicates that 40 percent of Canadian workers experienced one or more acts of workplace bullying at least once a week … Continue reading

Leaders: Succession Planning Matters


As a matter of age and evolution, every 10 to 20 years or so almost every business is forced to find new leaders to carry it into the future. As older leaders retire, replacements must be brought in to carry on their work. In some cases leaders quit, die, are promoted or transfer elsewhere. In … Continue reading

YOUR TEAMWORK QUOTIENT


During my fourty year career as a senior manager in the general insurance industry in Canada, I was often confronted and confounded by the word, TEAMWORK. Almost every leader I met talked about wanting better teamwork or bragging about how great the teamwork in their area of influence already was. Regardless of the confidence, cynicism … Continue reading

Time Management Factors


Many people complain that they do not have enough time and can never get caught up. I want to share something with you that you might not expect.  “You will never have enough time for everything no matter how hard you try.” BEING BUSY IS A GOOD THING As long as you are in the … Continue reading

Why Is There No Leadership In BC Government?


As a supporter of Liberal Leader, Christy Clark, I am saddened and dismayed to see how ineffective her leadership style is as she deflects and avoids the very real fact that the NDP party can only lose the next election if they forget to file the election papers or perhaps if they get Clint Eastwood … Continue reading

Everyone Can Be Successful;


Like so many folks of my vintage, on the day I reached my sixtieth birthday I began an involuntary self-assessment and reappraisal of my life. This was not a dramatic or religious rebirth; it was not a form of salvation or psychological liberation, and I did not “find myself” or “recreate myself”. Instead, this was … Continue reading

Running in Donald Trump’s Shoes


Famed businessman and entertainment mogul, Donald Trump is loved, hated, praised and reviled concurrently on any given day. He can command respect while attracting derision with almost anything he says or does. He is generally known to be incredibly successful but he has seen his share of financial decline and uncertainty. He is an enigma … Continue reading

Can Anyone Become A Great Leader?


                Please do not assume great leadership is required for success. Almost any organization can become financially successful through the application of excellent financial management principles, good research and development, professional marketing and strategic acquisition of highly qualified employees and managers. That however, is NOT leadership and the people who work in organizations that are not … Continue reading

Good Customer Service? You Can Lead The Charge!


I have spent a good deal of my time lately, observing and writing about the seemingly ever-growing proliferation of bad customer service in North America. I have written about my own specific experiences with bad service; I have reported on Intellectual studies on bad service, and I have made recommendations on how to improve bad … Continue reading

Bad Customer Service Exposed…


One of the United Kingdom’s top authorities on business practices, The Henley Business School has released a paper which indicates that two-thirds of all customers surveyed believe service levels of retailers and various other service-oriented businesses are at an all time low. The report goes on to say that these firms are arrogant and make … Continue reading

Father’s Day Reflections


Another Father’s Day has come and gone and for some it was a grand time filled with celebration and excitement while for others it went by almost unnoticed. No matter how you spent the day, I hope you thought deeply about your relationship with your father. If you are an adult, living away from your … Continue reading

Has Bad Service Ever Happened To You?


My last blog post was entitled “How To Improve Your Customer Service.” That article spawned a flurry of discussion around what actually constitutes BAD service. As I have a bit of a knack for spotting bad service, I thought it might be fun to give you some real life examples of things that have happened … Continue reading

How to Improve Your Customer Service


As I travel around North America for various business opportunities, I find myself encountering all sorts of customer service styles…some good and some very, very bad! It seems that no matter how many consultants and business coaches and in-house customer service trainers teach employees how to provide good service we, the consuming public continue to … Continue reading

Understanding DISC #4, Communicating with the DISC styles


 In previous issues of “Understanding DISC” we have gone into some depth on the subject of the fundamental DISC styles. You can find the past issues here: http://motivationalkehl.blogspot.ca/. In this issue, we will discuss the best ways to communicate with each of the styles. Here is a brief and simplified recap of the basic DISC … Continue reading

Understanding DISC #3, Blending the DISC Styles


In the last 2 issues of “Understanding DISC” we described the basic elements of DISC: Dominance, Influencing, Steadiness, and Compliance. If you do not have that article available you can find it on our website on this link: https://www.dlionline.ca/news.php?id=28 Now that we understand the basic personality styles, it is time to learn how they blend … Continue reading

What Makes A Great Sales Organization


During the course of my life, I have been a student, an observer and a practitioner of the fine art of making sales. I have been successful, unsuccessful, frustrated and elated while attempting to create fabulous sales numbers for my companies. Although I do not have all of the answers to sales success, I have … Continue reading

Understanding DISC #2, Emotions of DISC


In the last issue of “Understanding DISC” we described the basic elements of DISC: Dominance, Influencing, Steadiness, and Compliance. If you do not have that article available you can find it on our website on this link:  https://www.dlionline.ca/news.php?id=28. In this issue, we want to delve further into the attributes of the various elements of DISC.  … Continue reading

UNDERSTANDING DISC


This is the first in a series of newsletters in which we will explain the most common personality survey on the market today. DISC is the foundation of understanding for virtually every human personality type.  The science of DISC is proven and trusted all over the world as the benchmark for all employee behavioural testing. … Continue reading

Do Not Allow Anger to Lead Your Life


Do you ever find yourself justifying your anger or actually believing that angry outbursts serve a useful purpose? Do you ever believe that anger is what makes you special? If you have ever thought that being angry is good thing…think again! Anger should not be allowed to lead you through life. Once while conducting a … Continue reading

Valentine’s Day Is For Lovers…Or Is It?


Saint Valentine’s Day, commonly known as Valentine’s Day, is an annual celebration held on February 14, celebrating love and affection between cherished lovers. The day is named after an early Christian leader and martyr named Saint Valentine, and was established by Pope Galasius I in 496 AD. Now, it is traditionally a day on which devoted … Continue reading

10 Tips To Overcome Bad Thoughts


Do you ever find yourself thinking bad thoughts about someone else? Do you ever think bad thoughts about yourself? Here is an easier question: “Are You Human?” If your answer to this one is YES, then you can honestly answer YES to the first two questions. Bad thoughts are human but we should not let … Continue reading

A New Year’s Wish For Leaders


“Be at war with your vices, at peace with your neighbours, and let every New Year find you a better man or woman.” ~Benjamin Franklin  Oh, if we could all just follow Benjamin Franklin’s advice, what a wonderful world it would be. Why must we all find fault with each other while carrying anger and … Continue reading

We Should Honour Christmas All Year Long


 “I will honour Christmas in my heart, and try to keep it all the year.”   ~ Charles Dickens (1812-1870), English author. From, “A Christmas Carol” I was quite taken by this quote from Charles Dickens. This line from “A Christmas Carol” reminds us of the fact that for most people, the true spirit of kindness … Continue reading

Can A Woman Be A Great Leader Of Men? VIDEO


Have a look at this YOUTUBE video to find out if a woman can be a great leader of men! http://youtu.be/yKJHDhNcIco Can a woman be a great leader of men? If we are going to have an intelligent discussion about women in leadership positions firstly we must accept that women and men do not, and … Continue reading

Hey Leaders: “Life Is A Balancing Act”


Do you have some amazingly energetic, hard working, loyal employees who work long hours and never complain?  Do any of your staff members handle additional roles in the community, on non-profit boards, or with service clubs in addition to juggling work and family duties? Do you have some folks working for you who never want … Continue reading

Can A Woman Be A Great Leader Of Men?


If we are going to have an intelligent discussion about women in leadership positions firstly we must accept that women and men do not, and should not lead in the same fashion. Women think differently than men and their natural tendencies are driven by different motives than men. In short, women and men are different! … Continue reading

Ten Ways To Make Your Employees Adore You


Find out the best ways to engage your employees in this short video: http://motivationalkehl.blogspot.com/2011/10/ten-ways-to-make-your-employees-adore.html  

I Love My Levi’s And I Will Not Change!


When I was a teenager, I became very attached to Levi’s jeans. Most of my friends wore Levi’s Red Tab jeans and we all thought we looked pretty darned cool! In those days Levi’s were made of heavy, dark blue denim that eventually faded to a very pleasant lighter indigo hue. The pungent odour of the … Continue reading

Top Ten Ways To Be A Bad Leader – Video


Check out this video on YouTube here: http://youtu.be/hYeuH39U5bw

What Does The Future Hold For Our Aimless Youth?


Generation “Y” has a fundamental belief that they should never settle for second best. They want to start at the top of the pay scale and they believe they should have everything their parents have, almost immediately after they leave home. Because of their liberal and generous upbringings, many young folks make it all the way to high school graduation without ever contemplating the fact that they will ultimately be singularly responsible for their own lives. Imagine the horror of leaving the nest without a mature, functional pair of wings!

GENERATION “Y” IS GETTING A BUM RAP!


I am a man in his fifties who spent the majority of his career as a manager of people. During that time I have managed Boomers, Generation “X”, Generation “Y” and even a few Traditionals. (Traditionals are people now in their late sixties to early nineties). Of all the age or generation groups I had the privilege … Continue reading

Ten Ways To Make Your Employees Adore You


Please do not confuse adoration with lovability or even likeability. Effective leaders have a mystique about them that sets them apart from other mortals. They have an ability to garner respect, admiration, reverence, and generally high regard wherever they go. Those are the elements of adoration that we will be dealing with in this article. No … Continue reading

How To Be A Bad Leader


My articles usually focus on how to be a good leader or a better leader. In fact, most leadership articles available on the internet or elsewhere focus on the positive elements of leading. Many leadership writers prefer to write about completely positive things and focus on what leaders should do to be recognized as the … Continue reading

Leadership Revealed: It Takes a Hurricane


Leadership Revealed: It Takes a Hurricane.

Leadership Revealed: It Takes a Hurricane


Leadership Revealed: It Takes a Hurricane.

It Takes A Hurricane


While watching the drama of Hurricane Irene unfold as she made her way up the east coast of North America, I was impressed by the good humour, co-operation, camaraderie, and overall humanity of the folks who reside in the path of the storm front. The media did a great job of televising scenes of people … Continue reading

How To Overcome The Fear Of Public Speaking


Everyone on earth, except perhaps those who have completely taken leave of their senses, has fears of one kind or another. Fear is as much a part of the human emotional system as joy, anger and love. Many times, our fears add value to our lives because they prevent us from doing dangerous things but … Continue reading

Leadership Can Be An Unpopular Business


Watch this short video on how leaders must make unpopular decisions here: http://motivationalkehl.blogspot.com/2011/08/leadership-can-be-unpopular-business.html Throughout my career in leadership I had to accept this one major truth: I will not always make decisions that will make me universally popular.  When leading, we must always put our followers first; we must always do our best for our … Continue reading

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